Frequently Asked Questions

How can we help?

Answers to the questions ESWASA receives most often, grouped by topic. If you can't find what you need below, the contact details at the bottom of the page will get you in touch with the right team.

Training & Certification

Training applications must be submitted using the official ESWASA application form available on our website or at our offices. Applications should be received at least 10 working days before the course commencement date. You can download the form from our website or collect it from our Matsapha office.

Course fees are payable in full and in advance by cash deposit or bank transfer to our Standard Bank account. Proof of payment must be submitted to the course administrator 7 working days before classes commence.

Bank Details: 
Bank: Standard Bank 
Account: Eswatini Standards Authority 
Account No: 9110002956732 
Branch: Matsapha (663164)

A cancellation fee of 50% of the course fee will be charged for cancellations made after confirmation and registration. We recommend notifying us as early as possible if you need to cancel your participation.

100% attendance is required for certificate issuance. For courses requiring examinations, the pass mark is 60%. Certificates of attendance are issued for non-examination courses. All certificates are issued upon successful completion of the course requirements.

Yes, on special written request, ESWASA can provide in-house training for organizations. This requires a minimum of 5 and maximum of 20 participants. The organization must provide a suitable training room with audio-visual equipment and refreshments.

ESWASA offers comprehensive training in various areas including:
<ul>
<li>Quality Management Systems (ISO 9001:2015)</li>
<li>Environmental Management Systems (ISO 14001:2015)</li>
<li>Occupational Health & Safety (ISO 45001:2018)</li>
<li>Food Safety Management Systems (ISO 22000:2018)</li>
<li>Information Security Management (ISO 27001)</li>
<li>Risk Management (ISO 31000)</li>
<li>Internal Auditing for various management systems</li>
<li>Specialized courses for MSMEs</li>
</ul>

ESWASA offers training in the areas of standardisation and quality assurance, such as Quality Management Systems, Occupational Health and Safety, Food Safety Management Systems, HACCP, and Environmental Management Systems, to mention a few. ESWASA courses are open to all professionals ÔÇö including the private sector, parastatals, government, the public, academia, SMEs, and other interested parties.

For more information, see the Training - About page: training-about.php

Training fees vary depending on:

ÔÇó Course type / duration:
- Awareness ÔÇö 1 day @ E2,500.00 per person
- Understanding and Implementation ÔÇö 3 to 4 days @ E5,500.00 per person
ÔÇó Number of participants: 11 and above incurs a 10% discount.
ÔÇó Students / MSMEs: @ E3,000.00 per person (evidence-based).

For more information, see the Training - About page: training-about.php

Training duration depends on the course being offered:

ÔÇó 1-day duration ÔÇö Awareness courses
ÔÇó 3 to 4 days duration ÔÇö Understanding & Implementation courses
ÔÇó 3 to 4 days duration ÔÇö Auditing courses (have pre-requisites)

For more information, see the Training - About page: training-about.php

There are no specific academic qualifications required to enrol for ESWASA training. Training is open to anyone ÔÇö individuals, students, graduates, MSMEs, government institutions and industry professionals. We encourage participants to have at least field experience and/or an academic background to better understand the concepts being discussed during training. Participants are also required to be able to read and write in English, as training and training materials are conducted in English.

For more information, see the Training - About page: training-about.php

Standards & Certification

ESWASA is the national focal point for standardization, conformity assessment, and quality promotion in Eswatini. We develop national standards, provide certification services, offer laboratory testing and calibration, and conduct training programs to build capacity in quality management.

Organizations seeking certification should contact our certification department. The process typically involves application, documentation review, on-site audit, and certification decision. We offer certification for various management systems including Quality, Environmental, Food Safety, and Occupational Health & Safety.

Eswatini National Standards (SZNS) are technical specifications developed by ESWASA to ensure quality, safety, and efficiency of products, services, and systems in Eswatini. These standards are often aligned with international standards (ISO) to facilitate trade and ensure global compatibility.

A standard is a document developed through consensus and approved by a recognised body that provides rules, guidelines, specifications, or characteristics for products, services, systems, or processes to ensure quality, safety, efficiency, and consistency.

For more information, see the Standards Development page: Standards.php

Generally, standards are voluntary unless referenced in legislation, technical regulations, contracts, or procurement requirements. ESWASA develops and publishes voluntary standards in accordance with the Standards and Quality Act, No. 10 of 2003 (as amended).

For more information, see the Standards Development page: Standards.php

Stakeholders may participate through Technical Committees (TCs), public reviews, stakeholder consultations, workshops, and standards-commenting processes. Participation is voluntary and based on relevant expertise and stakeholder representation.

For more information, see the Standards Development page: Standards.php

ESWASA periodically publishes Notices of Intent and calls for Technical Committee participation. Interested stakeholders may submit:

ÔÇó A curriculum vitae (CV)
ÔÇó Areas of expertise
ÔÇó Organisational affiliation (where applicable)

Membership is assessed to ensure balanced stakeholder representation and technical competence.

For more information, see the Technical Committee Platform: tcp.php

Hard copies of the Eswatini National Standards are sold at the ESWASA head office in Matsapha. Electronic copies are also available for sale at the head office. Enquiries and requests for quotations can be sent to info@eswasa.co.sz or standards@eswasa.co.sz. Online purchases can be made through the ESWASA Webstore: https://estore.eswasa.co.sz/

For more information, see the Purchase Standards page: purchase.php

The cost of certification depends on various factors, such as the company's size and operations, as well as the parameters for product certification.

Get your quote today: qoute_certification.php

ESWASA offers two types of certification: Management Systems Certification and the Product Certification Scheme. ESWASA provides third-party certification services to confirm that a product, process, or service conforms to specified requirements.

Benefits of certification:

ÔÇó Gives testimony that customers are using a quality product or service.
ÔÇó Increases product or service marketability and competitiveness.
ÔÇó Gives assurance of product or service consistency.
ÔÇó Facilitates access to regional and international markets.
ÔÇó Cost reduction and increased profits.

For more information, see the Management Systems Certification page: managementsystems.php

Yes. ESWASA facilitates testing of various products and commodities in accredited laboratories in the areas of Chemistry, Microbiology, Textiles, Mechanical, Civil and Electrical Engineering, etc. The testing is performed to verify the quality of the product and conformity to the specified standards requirements. ESWASA testing services are available to the public, the industry, and various sectors of the economy.

The cost of testing differs from one product to the next, and depends on the parameters being tested.

For more information, see the Product Certification page: product.php

Yes. ESWASA provides calibration services to support measurement accuracy, traceability, quality assurance, and regulatory compliance across industry and commerce.

Currently, ESWASA provides calibration services primarily in the area of:

ÔÇó Mass Metrology (e.g. weighing scales, balances, industrial scales, and related measuring instruments)

These services support sectors such as:

ÔÇó Manufacturing
ÔÇó Retail and trade
ÔÇó Food processing
ÔÇó Petroleum and LPG operations
ÔÇó Laboratories
ÔÇó Industrial production and quality control

ESWASA is also strategically working towards expanding its metrology and calibration capabilities into additional areas including:

ÔÇó Volume Metrology
ÔÇó Temperature Metrology
ÔÇó Pressure Metrology

For more information, see the Scales and Metrology Services page: Calibration.php

General Information

ESWATINI STANDARDS AUTHORITY 
P.O. Box 1399, Matsapha, Eswatini 
Tel: +268 2518 4610 
Fax: +268 2518 4526 
Email: info@eswasa.co.sz

Our offices are located in Matsapha, and we welcome visitors during business hours (Monday to Friday, 8:00 AM to 5:00 PM).

ESWASA was established under the Quality and Standards Act (10) 2003 of Eswatini. We commenced operations in 2005 and serve as the national standards body responsible for standardization, quality assurance, and conformity assessment in Eswatini.

You can stay updated by:
<ul>
<li>Regularly visiting our website for announcements</li>
<li>Following our social media channels</li>
<li>Subscribing to our newsletter</li>
<li>Contacting our information desk</li>
<li>Checking our annual training calendar</li>
</ul>

Yes, ESWASA offers specialized training and certification services tailored for Micro, Small, and Medium Enterprises (MSMEs). We have courses specifically designed to help small businesses implement quality management systems and meet international standards requirements.

Yes. ESWASA services are recognised internationally. ESWASA participates in regional and international standardisation activities and maintains relationships with organisations such as the International Organization for Standardization (ISO), the International Electrotechnical Commission (IEC), the African Organisation for Standardisation (ARSO), and SADC Cooperation in Standardization (SADCSTAN).

ESWASA is a full member of ISO, ARSO and SADCSTAN, and an affiliate member of IEC. ESWASA also collaborates with other National Standards Bodies through Memoranda of Understanding (MoUs), including an MoU with the South African Bureau of Standards (SABS).

For more information, see the Who We Are page: about-us.php

Yes. Most of the services provided by ESWASA have been accredited and verified as competent:

ÔÇó ESWASA Management Systems Certification Services is accredited by the Southern African Development Community Accreditation Service (SADCAS). Scopes: Quality Management Systems to ISO/IEC 17021-1:2015 and ISO/IEC 17021-3:2017 (Certification to ISO 9001:2015), IAF Codes 3, 12, 13 and 38.

ÔÇó The ESWASA calibration laboratory is in the process of attaining accreditation and currently operates in full conformance with ISO/IEC 17025:2017 ÔÇö General Requirements for the Competence of Testing and Calibration Laboratories ÔÇö under SADCAS.

ÔÇó ESWASA Standards-based Training courses are based on internationally recognised standards (ISO, GLOBALG.A.P., SABS, etc.) and are therefore internationally recognised.

Still have questions?

If you couldn't find the answer you needed, our team is ready to assist with any enquiry about ESWASA services, training, or certification.

+268 2518 4610 info@eswasa.co.sz