Terms & Conditions

1. Training Applications and Registration

All training applications must be submitted through the official ESWASA application form available on our website or at our offices. Applications must be received at least 10 working days before the course commencement date.

2. Acceptance and Confirmation

Applicants will be notified of application outcomes. Acceptance must be confirmed in writing via email or fax at least 7 days before training commencement for registration purposes.

3. Payment Terms

Course fees are payable in full and in advance by cash deposit or bank transfer to the ESWASA account. Proof of payment must be submitted to the course administrator 7 working days before classes commence.

4. Cancellation Policy

A cancellation fee of 50% of the course fee will be charged for cancellations made after confirmation and registration.

5. Certification Requirements

100% attendance is required for certificate issuance. For courses requiring examinations, the pass mark is 60%. Certificates of attendance are issued for non-examination courses.

6. Course Modifications

ESWASA reserves the right to cancel, postpone, or modify courses due to unforeseen circumstances. In such cases, participants will be notified, and fees will be refunded or transferred to alternative courses.

7. Intellectual Property

All training materials, documents, and content provided during ESWASA courses are the intellectual property of ESWASA and may not be reproduced or distributed without prior written consent.

8. In-House Training

Organisations may request in-house training for groups of 5-20 participants. The organisation must provide suitable training facilities with audio-visual equipment and refreshments.

9. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the Kingdom of Eswatini.