Our Public Policies
These are the public policies and procedures that govern how ESWASA operates — covering impartiality, complaints, appeals, certification rules and information handling. Each document is downloadable. For clarification on any policy, contact us through the Customer Feedback form.
Impartiality Policy
Our public commitment to impartial, independent certification decisions and the safeguards we apply.
Open PDFComplaints Handling Procedure
How we receive, investigate and resolve complaints ÔÇö including timelines and the escalation path.
Open PDFHandling Requests for Information
How we manage public information requests, including what is publicly available and what is confidential.
Open PDFPrivacy Policy
How we collect, use and protect personal information submitted through our website and services.
Open pageTerms & Conditions
The terms governing your use of the ESWASA website and online services.
Open page